We will confirm acceptance of your Order by sending an email or notify you through call or SMS.
Please remit payment through payment channel provided and confirm that all details provided is correct before proceed with payment.
We will start to process your order once your payments have been verified. It will be courier to you the earliest possible.
In any cases when buyer request for installation for items purchased there will be an additional charges incurred to total bill and the charges varies depending on the type of works required and location for installation. You will be notified of the cost when request. Please allow us 1-2 working days to make arrangement for installation and we may not provide installation to some area.
Our range of product is covered with warranty as stated in the product details. The warranty differs based on products and the options you choose when purchase the products.
If your order is not quite as expected you are entitled to a replacement (subject to stock availability) or refund for products that may have major failure and does not match the descriptions. You are also entitles to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major faulty.
We will provide full refund for cancellation of goods which have not yet processed for delivery and installation. However if the goods have been courier or in the process for installation customer is subjected to pay for the courier charges involve and when customer cancel the item and return the item in good order to Delcol. Delcol will refund the balance after deducting such charges. Products which need installation